Terms of Service
1. Introduction
Welcome to Mrslm.com ("Website" or "Platform"). These Terms of Service ("Terms") govern your use of our e-commerce platform, including browsing, purchasing, and returning products. By accessing or using our Website, you agree to comply with and be bound by these Terms. Please read them carefully before engaging in any transactions on our platform.
2. Products
2.1. Product Descriptions and Accuracy
At Mrslm.com, we take pride in providing detailed and accurate product descriptions. We display high-quality images and strive for precise information, but please be aware that occasional errors or discrepancies may occur. While we make every effort to maintain product accuracy, we do not guarantee the absolute precision of all product details.
2.2. Product Availability
Mrslm.com is committed to offering a diverse range of products to our customers. However, we retain the right to modify or discontinue any product at any time without prior notice. Additionally, we may limit the quantity of products available for purchase, and we reserve the right to refuse service to any customer.
3. Orders and Payments
3.1. Order Acceptance
We appreciate your interest in our products and strive to process all orders efficiently. However, it is important to note that all orders are subject to acceptance. We reserve the right to decline orders at our discretion. An order is considered confirmed once payment is successfully processed.
3.2. Pricing and Payment
Our product prices are listed in US dollars (USD), but we offer the convenience of various payment currencies. The conversion rate for other currencies is determined by the payment provider at the time of purchase. Please be aware that we may adjust product prices without prior notice.
3.3. Order Cancellation and Editing
You have the option to cancel or edit your order while it is in the "Processing" status. Once an order is marked as "Shipped," cancellations or edits are no longer possible. Please note that cancellation requests cannot be undone.
3.4. Payment Methods
We accept several payment methods, including credit cards and bank debit cards. If you encounter any issues with payment, please contact our customer support team for assistance.
4. Shipping and Delivery
4.1. Global Shipping
Mrslm.com is proud to offer worldwide shipping, making our products accessible to customers around the globe. Shipping times may vary depending on your location and the chosen shipping method. For domestic orders in the United States, please allow 1-3 weeks for delivery. International orders may take up to 3-4 weeks, subject to customs processing and other factors.
4.2. Lost or Stolen Packages
We understand the concerns regarding lost or stolen packages. If a package is marked as delivered by the shipping carrier and is subsequently reported as stolen, Mrslm.com cannot assume responsibility for such cases. However, if an item is marked as "not delivered" or is lost during the shipping process, we are committed to assisting you in arranging a replacement.
4.3. Delivery Address Changes
If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to assist you with the address change if the order has not yet been shipped.
4.4. Customs and Duties
Customs fees, taxes, and duties may apply to international shipments. Customers are responsible for these additional charges. Please check your local customs regulations for more information.
5. Returns and Refunds
5.1. Return Policy
Your satisfaction is essential to us. If you are not entirely satisfied with your purchase, our return policy allows you to request a return for a refund or exchange within 14 days of receiving the product. To be eligible for a return, the product must be in its original condition and packaging.
5.2. Restocking Fee
Please note that a restocking fee of 20% applies to all returned items. This fee will be deducted from the refund amount. For complete details regarding our return policy, please refer to our Returns and Exchanges policy.
5.3. Refund Processing
After receiving authorization to return an item, please monitor the return tracking number closely. Once the item is delivered to our warehouse, we will issue a refund within 5-10 business days.
6. User Accounts
6.1. Account Creation
To streamline your shopping experience on Mrslm.com, users have the option to create an account or proceed as a guest. If you choose to create an account, you are responsible for maintaining the confidentiality of your account information, including your username and password. You are also accountable for all activities associated with your account.
6.2. Account Security
We take account security seriously. If you suspect any unauthorized access or use of your account, please contact our customer support team immediately to take appropriate action.
7. Intellectual Property
7.1. Content Ownership
All content featured on Mrslm.com, including text, images, graphics, logos, and software, is the intellectual property of Mrslm.com or its content suppliers. Unauthorized use, reproduction, distribution, or modification of any content on Mrslm.com is strictly prohibited without prior written consent.
8. Limitation of Liability
8.1. Liability Disclaimer
Mrslm.com is dedicated to providing quality products and services. However, we want to clarify that we shall not be liable for any damages resulting from your use of our Website or product purchases. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.
8.2. Product Warranty
We do not offer warranty or repair services for our products. However, we inspect all products before shipping to ensure they are of high quality and brand new.
9. Indemnification
9.1. Indemnification Agreement
By using our Website and purchasing products, you agree to indemnify and hold Mrslm.com and its affiliates, officers, agents, and employees harmless from any claim, demand, or damage, including reasonable attorneys' fees, arising from your use of our Website or product purchases.
10. Governing Law
10.1. Jurisdiction
These Terms are governed by the laws of the United States of America. Any disputes arising from these Terms shall be resolved in the courts of the United States.
11. Privacy Policy
11.1. Information Collection
At Mrslm.com, we value your privacy. We collect personal information when you create an account, place an order, or contact our customer service team. This information may include your name, email address, mailing address, phone number, and payment details.
11.2. Use of Information
We use this information to process your orders, communicate with you, and enhance your shopping experience. We may also use your data for marketing and promotional purposes, provided you have given explicit consent.
11.3. Data Security
To protect your personal information during transmission, we employ industry-standard encryption. Cookies may be used to enhance your shopping experience and analyze user behavior, but you can disable them in your browser settings.
11.4. Information Disclosure
We may disclose your personal information when required by law or to protect our rights or comply with a legal process.
11.5. Data Accuracy
We make reasonable efforts to maintain accurate, complete, and up-to-date personal information. If you believe any of the information we have collected from you is incorrect, please contact us for updates.
11.6. Marketing Preferences
We respect your preferences regarding marketing communications. You can easily unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email you receive from us.
12. Changes to Terms and Conditions
12.1. Modification
Mrslm.com reserves the right to modify these Terms at any time without prior notice. Continued use of our Website constitutes acceptance of these changes.
13. Gift Cards
13.1. Gift Card Usage
Mrslm.com offers gift cards, which can be redeemed for products on our platform. These cards are subject to specific terms and conditions outlined in our Gift Card Policy.
14. Contact Us
14.1. Questions and Inquiries
If you have any questions or concerns regarding these Terms or any other aspect of our services, please contact us at support@mrslm.com. We are committed to providing the information and assistance you require.
